Customer complaint form

1. The complaint is made on the basis of:

2. Customer information:

3. Information about complained product:

4. Complaint quantity

5. Invoice no.

6. Defect description (mark relevant)

Minimum 3 photos documenting the defect are required.

7. Under what circumstances defect (s) were discovered and when (date):

8. Has the product been installed??

By providing data on the location of the facility in which the product has been installed, the Seller declares that he is entitled, including the required consents from the client, to provide the above data VOX sp.z o.o. sp.k.- refers to complaints with statutory warranty.

9. Proposed complaint resolution (mark relevant):

Only applies to claims -submitted under the guarantee.

Attention! Complaint under the warranty: the method of consideration is determined by the content of the warranty card.

10. Additional customer comments

Information

Please send the complaint form to the e-mail address: complaints@vox.pl

  • For transport complaints, a "Damage Report" drawn up with the logistics operator must be attached to the Complaint Protocol.
  • Please add photos to the protocol to speed up complaint handling.
  • If false information is provided, or if the complaint proves substantively unjustified due to defects resulting from improper use and/or installation or other causes independent of the manufacturer, the Manufacturer may charge the notifier with all costs arising from handling such a complaint.

Information clause

  1. The controller of personal data is Profile VOX spółka z ograniczoną odpowiedzialnością sp. k. with its registered office at ul. Gdyńska 143, 62-004 Czerwonak, Poland, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań-Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000210637, REGON 634591881, NIP 7772776017, BDO: 000002790 (hereinafter: the Controller).
  2. The Controller has appointed a Data Protection Officer supervising the lawful processing of personal data, who can be contacted:
    • by post at: Profile VOX sp. z o.o. sp. k., ul. Gdyńska 143, 62-004 Czerwonak, Poland,
    • electronically at: iod@vox.pl
  3. The Controller processes personal data for the purpose of:
    1. handling and fulfilling the complaint notification, which constitutes a legal obligation of the controller (Art. 6(1)(c) GDPR),
    2. pursuing or defending against potential claims (Art. 6(1)(f) GDPR).
  4. Personal data may be disclosed to:
    1. entities belonging to the VOX Capital Group,
    2. manufacturers or distributors of the advertised goods, as well as authorized service centers, in connection with the fulfilment of obligations arising from the warranty,
    3. entities providing accounting and tax services,
    4. debt collection entities and law firms.
  5. Personal data will be processed for the period necessary to achieve the purposes for which they were collected, but no longer than calculated from the date of expiry or termination of the contract.
  6. Personal data processed by Profile VOX may be transferred outside the European Economic Area (EEA), i.e. to India, for SAP system support used for enterprise resource planning – on the basis of standard data protection clauses adopted by the European Commission in accordance with the examination procedure.
  7. You have the right to access your data, rectify, erase, restrict processing, data portability, withdraw consent, object, or lodge a complaint with a supervisory authority (President of the Personal Data Protection Office).
  8. The processing of personal data does not involve automated decision-making, including profiling.
  9. Providing data is necessary for the complaint process.